At we know the costs of getting a customer through the door.
We also know that once they are there, they need to be satisfied before they will return.

How do YOU know if they will return?
The best way is to be the customer – and because you cannot be, and we can –  let us be your customer and we will tell you if your customer will return.

Can you afford not to?

Mystery Shopping is not an expense, its a saving! Ideal for any sized hospitality business that cares about its customers; be it a Hotel – a Bar – a Restaurant – a Cafe or any business that knows the importance of customer service.

Our regular clients are now using Mystery Shops as KPIs for their Managers and as a result have seen customer satisfaction increase because they never know if the next customer is a one.

About to buy a new business and want an honest customer assessment, then get a mystery shopper.

Contact the Mystery Shopping Team by emailing martarni@martarni.com