We are a very seasonal Hotel and the majority of our frontline staff are transient internationals in the country on work visas. We engaged Andrew (Martarni) 3 years ago to run training sessions at the start of each season and it really has paid dividends which are represented in our customer feedback, our team culture and I have staff that are now F/T with us when the initially had no intention of staying longer than 1 season. D McK GM 2019
Our project wasn’t a big one by resort standards only 16 bures, restaurant, conference centre and gardens so we needed not just a professional but one who could guide and direct the local Fijian staff. Andrew was recommended by another New Zealand contractor and through his guidance and planning (to a tight deadline), we managed to open on time for our 1st guest. I would not usually say more than that in a reference letter but I must say I it was not until after Andrew left the project did I realize the impact he had on the locals. Andrew managed to install a true hospitality belief in a lot of them, they actually wanted to go come to work to learn, their smiles were bigger and genuine and I was actually getting really good Cappuccino’s. B.H General Manager of Resorts Worldwide 2018
We needed help but didn’t know who to contact. Google gave us a list of consultants but we wanted solutions, Martarni said they offered solutions so we spoke to them, we liked what he said and after much debate we
engaged them to review our business & offer solutions to improve the business. The review was what we were expecting & the solutions were exacting and rather simple. We have already implemented some of them and will continue to do so as the results so far have been spot on. For us we got what we wanted, solutions. N. E Small business owner. Auckland 2017
Our GM resigned a month out from the start of a planned room’s refurbishment. I spoke with Andrew about finding a replacement and by the end of the call, found myself contracting him as a Relief Manager as well
as finding a new GM. Unflappable & Direct. Refurb was completed the same day our new GM started. T.B Area Manager New Zealand 2017
The 12 point ‘ideal candidate’ wish list from my GM made this HOD recruitment a challenge. It went to 3 agencies. 2 provided 3+ CV that only matched ½ of the wish list. Martarni provided 1 who matched 10/12 from the wish list. We will use them again. L. S Hotel HR 2016
We own 4 seasonal properties and have previously struggled to get good relief managers to cover our manager’s annual leave. Our new manager suggested we contact Andrew from Martarni. We gave him a chance at one property and not only did he do a great job in running the business efficiently he offered suggestions on how to improve parts of the business as well. Next year he can relieve at all 4 properties. M.W Property Owners New Zealand 2016
“Having used Martarni to recruit for us previously, we asked for their recommendation in using an interiors company for our recent refurbishment. They introduced us to Hamish from Commercial Fitout, who in turn introduced us to a design company and between them delivered us a product we are extremely happy with and so are our customers. Hassle free, on time and in budget. A true solutions company! H.T – Owners Rep – New Zealand 2015.
“As an International Hotel Group new to the New Zealand marketplace, we asked around the industry as to which recruiter we should talk to in confidence regarding staff and Martarni were recommended. We have so far been delighted with the quality of candidates they have submitted for each role and have employed a couple (so far) that have proven themselves to be true hospitality professionals”. C.P Director of HR. Asia. 2015.
“ We needed a short term GM when ours was rushed to hospital and 24 hours after calling David he was at the Hotel ready to work. Over the next month both Andrew & David ran the business as good as any of our previous GMs had. We had no business interruption, they sharpened up a couple of staff and added real value to the business itself and although they explained they themselves don’t normally provide this service, if you can get them do so, its money well spent.” H.W Lodge Owners – 2014
“When we asked our new Director of HR how do we get kiwis to Adelaide, she said call Andrew from Martarni. We now have 2 kiwi machines in the Kitchen, a French EAM and an Aussie Revenue Manager back from Dubai. Not bad for a kiwi company (and that’s coming from an Aussie).” J.H – GM Adelaide – International 5* Hotel Group. 2014
“On behalf of the owners, we would like to thank you for all your time and advice in helping us get the Hotel back on track. The Manager is great and has installed the type of culture we wanted right from the start. We are happy to recommend your services”. C.A – Director – 5* Hotel – Hawkes Bay. 2013
“We had specific demands when searching for our Hotel Manager. A new product to open after an extensive refurb so foundation set up was imperative, we had to get it right 1st time. Martarni listened to our brief, asked the right questions and gave us one applicant only and he was best applicant we saw. Going great guns now”. B G – Owner – Napier 2012
“As CEO I need to know exactly what my customers think about our various outlets and contracting Martarni & Associates to Mystery Shop the lot has been invaluable. The process has been honest and eye opening, with the management team taking on board the results and actioned any changes that were required”.
“A process & relationship that will continue for the better of our customers”. G B– CEO – 2012
“I contracted Martarni to open the Mount Cook Backpackers Lodge and they delivered on time, under budget and their input was invaluable, both knowledgeable and easy to deal with. They have my recommendation”. A C– Hotel General Manager – 2011
“Although Martarni were recommended it is never easy picking up the phone to talk to a Recruiter. But 18 months on and the team member has been promoted already and results keep coming, so we won’t be hesitant to call Martarni again.” D M – AreaGeneral Manager 2011
“Our recruitment criteria included a huge emphasis on company culture and Martarni got it spot on with each candidate. A pleasure to deal with and they KNOW the industry inside out”. K M– National Human Resources Manager – 2010
“I didn’t think I could work any smarter than what I was. My introduction to Martarni was casual and I was sceptical to be honest, but the results kept coming and coming.” J T– Owner – Restaurant & Bar – 2010